FAQ

Creating an account is simple:

  1. Click on the “Login / Register” button at the top right corner of the homepage.
  2. Click on “Register” button from the right panel 
  3. Enter your email address and click “Register.”
  4. Check your email for a message from Akira.lk with a link to set your password.
  5. Click the link in the email and set your password.
  6. Your account will be created, and you can now log in using your email address and password.
  1. Browse through our categories or use the search bar to find the product you want.
  2. Click on the product to view its details.
  3. Select the desired quantity and size then click “Add to Cart”.
  4. Proceed to checkout, enter your shipping details, and choose your payment method.
  5. Confirm and place your order.

Shipping charges for island-wide delivery are Rs. 300.00. For overseas shipping, charges depend on the destination country and the package weight.

For local deliveries it will take 1-3 days. We offer worldwide delivery.

Yes, we offer worldwide delivery via DHL. Our shipping times are efficient, ensuring that your order reaches you promptly, no matter where you are located.

Please click the below article for all details on Returns and exchanges

https://akira.lk/refund_returns/

If you need to cancel your order, please inform us as soon as possible. You can reach out to our customer service team via phone or message. We recommend calling us directly for immediate assistance. If you prefer to send a message, please include your order number and reason for cancellation. Our team will confirm the cancellation and provide you with further instructions.

We accept various payment methods, including:

  • Credit/Debit Cards (Visa, MasterCard, etc.)
  • Cash on Delivery (COD)

Yes, we use advanced encryption and secure payment gateways to ensure your payment information is safe and secure.

Yes, you will be notified via e-mail.

You can reach our customer service team through:

Our customer service team is available from 10 AM to 8 PM everyday, We strive to respond to all inquiries within 24 hours.