Return and exchange policy

Our products are made with the highest quality material following a stringent production process. Our batiks are meticulously hand crafted and minor anomalies that occur in this handcrafting process will not be considered as a fault in the product itself.

In the event you are not satisfied with our products, we will be happy to exchange it for another product you see fit. We will however, under no circumstance offer refunds or store credit on returns /exchanges.

For any exchange or return

For any exchange or return requests please call us on our contact numbers or visit us at our store during operating hours.

For in-store exchange

For in-store exchange, the customer needs to present the item within 7 days of purchase along with the bill in order to qualify for exchange

In the event of online order returns or inability

In the event of online order returns or inability to physically visit our store, the customer can post the item through a reliable method to our store address provided. The customer will have to bear the postage costs both ways in such an instance. AKIRA will not be held responsible for the loss of products during transition and will not accept products if the external packaging is tampered with or damaged.

For an exchange to be acceptable

For an exchange to be acceptable, the product should be in original condition with the AKIRA labels intact. Any products on clearance or markdowns at the time of purchase cannot be exchanged

Tailor-made and customized products

Tailor-made and customized products cannot be cancelled, exchanged or returned unless there is a quantifiable defect.